📋 Policy
Return & Refund Policy
We want you to love every product. Here's how we handle returns and refunds.
Last updated: May 2025
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Return Window
- We accept returns within 7 days of delivery for eligible products.
- The return request must be raised within 7 days from the date of delivery.
- Mystery boxes, gift cards, and sale items are non-returnable unless received damaged or defective.
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Eligibility Criteria
- The product must be unused, unopened, and in its original packaging.
- All tags, seals, and accessories must be intact.
- Products that have been used, swatched, or tampered with are not eligible for return.
- A clear unboxing video or photos of the damaged/defective product must be provided for damage claims.
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Non-Returnable Items
- Opened or used skincare, makeup, and personal care products (for hygiene reasons).
- Mystery boxes (once revealed).
- Gift cards and digital vouchers.
- Items purchased during clearance or final-sale events.
- Products damaged due to misuse or improper storage by the customer.
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How to Initiate a Return
- Go to "My Orders" in your account and select the order you wish to return.
- Click "Request Return" and fill in the reason along with supporting photos/video.
- Our team will review your request within 2 business days.
- Once approved, a pickup will be scheduled or you may be asked to self-ship the product.
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Refund Process
- Refunds are processed within 5–7 business days after we receive and inspect the returned product.
- Refunds will be credited to the original payment method (credit/debit card, UPI, net banking).
- If paid via wallet balance, the refund will be added back to your KosmeticX wallet.
- Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
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Damaged or Wrong Items
- If you received a damaged, defective, or wrong product, please contact us within 48 hours of delivery.
- Attach clear photos or an unboxing video to your support request.
- We will arrange a free pickup and send a replacement or full refund at no additional cost to you.