⚖️ Legal
Terms of Service
Please read these terms carefully before using KosmeticX.
Last updated: May 2025 · Effective immediately
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These Terms of Service ("Terms") govern your use of KosmeticX (https://www.kosmeticx.com), operated by KosmeticX. By using our platform, you agree to these terms in full.
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Acceptance of Terms
- By accessing or using the KosmeticX website or mobile application, you agree to be bound by these Terms of Service.
- If you do not agree to these terms, please do not use our platform.
- We reserve the right to update these terms at any time. Continued use of the platform constitutes acceptance of the revised terms.
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Use of the Platform
- You must be at least 18 years old (or have parental consent) to make purchases on KosmeticX.
- You are responsible for maintaining the confidentiality of your account credentials.
- Any fraudulent, abusive, or unlawful use of the platform will result in immediate account termination.
- You agree not to scrape, crawl, or systematically access our website without explicit permission.
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Orders & Pricing
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We reserve the right to cancel or refuse orders at our discretion, including in cases of pricing errors.
- Order confirmation does not guarantee product availability — in case of stock-out, a full refund will be issued.
- Promotional offers and discounts are subject to their own specific terms and cannot be combined unless stated.
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Payments
- Payments are processed securely via Razorpay. We do not store any payment card or banking details.
- In case of a payment failure, the amount will be refunded to the original source within 5–7 business days.
- Any disputes regarding payments must be raised within 30 days of the transaction date.
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Shipping & Delivery
- Delivery timelines are estimates and may vary due to factors beyond our control.
- Risk of loss and title for products pass to you upon delivery to the carrier.
- Please refer to our Shipping Policy for detailed information on timelines and charges.
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Returns & Refunds
- Returns are subject to our Return Policy, which forms part of these Terms of Service.
- Refunds will be processed to the original payment method within 5–7 business days of approval.
- We reserve the right to reject returns that do not meet eligibility criteria.
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Intellectual Property
- All content on KosmeticX — including logos, images, product descriptions, and text — is owned by or licensed to us.
- You may not copy, reproduce, or distribute any content without our written permission.
- User-submitted reviews and content grant us a non-exclusive, royalty-free licence to use and display them.
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Limitation of Liability
- KosmeticX is not liable for any indirect, incidental, or consequential damages arising from use of our platform.
- Our total liability for any claim shall not exceed the amount paid by you for the relevant order.
- We make no warranty that our platform will be error-free or uninterrupted at all times.
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Governing Law
- These terms are governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.
- For informal resolution, please contact our support team before initiating legal proceedings.